Privacy Policy

NeuraCleaner AI

Last updated: March 2026

This Privacy Policy explains how NeuraEngineer AI (managed and administrated by Lumipra GmbH) collects, uses, and protects personal data when you use NeuraCleaner AI, an AutoCAD plugin and related services.

By using the software or creating an account, you agree to this Privacy Policy.

  1. Data Controller

The controller responsible for data processing:

NeuraEngineer AI
managed and administrated by Lumipra GmbH

Speditionstraße 15a
40221 Düsseldorf
Germany

Email: info@neuraengineer.com
Website: https://neuraengineer.com/

Responsible representative:
Ali Samami Kojidi, Prokurist and Co-Founder

A Data Protection Officer has not been appointed because the company does not meet the statutory threshold under Art. 37 GDPR and §38 BDSG.

  1. Scope of This Policy

This policy applies to:

  • NeuraCleaner AI AutoCAD plugin
  • associated cloud services
  • the website neuraengineer.com
  • customer support interactions
  1. Data We Collect

3.1 Account Information

When creating an account we may collect:

  • Name
  • Email address
  • Company name
  • Job role
  • Phone number
  • Billing address
  • Account credentials (encrypted password)

Payment processing is handled by Stripe, which may collect additional billing information.

3.2 Technical and Telemetry Data

To ensure proper functionality, security, and product improvement, we may collect technical information including:

  • IP address
  • device identifiers
  • operating system version
  • AutoCAD version
  • plugin version
  • feature usage statistics
  • related click interactions
  • session duration
  • performance metrics
  • crash logs
  • diagnostic information

Telemetry data is processed to:

  • improve software performance
  • detect bugs and errors
  • enhance AI functionality
  • understand product usage patterns.

3.3 Drawing Metadata

NeuraCleaner AI processes engineering drawings locally within the AutoCAD environment.

We do not upload or store DWG files.

However, limited metadata may be collected for functionality and AI processing, including:

  • layer names
  • block identifiers
  • object counts
  • anonymized structural features
  • processing logs

No full drawing content or geometry is transmitted to our servers.

3.4 AI Chat Interactions

NeuraCleaner AI may provide an interactive AI assistant allowing users to ask questions related to drawings or software functionality.

When users interact with the AI assistant, the following information may be processed:

  • user prompts and questions

  • AI-generated responses

  • related technical metadata such as timestamps, session identifiers, and diagnostic information.

These interactions may be temporarily stored and analyzed for purposes including:

  • improving AI performance

  • identifying errors or system issues

  • enhancing product functionality

  • improving user experience.

Users should avoid including sensitive or confidential personal information in chat interactions.

Where possible, data used for analysis is anonymized or aggregated.

  1. AI and Machine Learning Processing

Certain features of NeuraCleaner AI use artificial intelligence models to assist with drawing cleanup and automation. We may share limited personal data with trusted service providers that assist us in operating our services. These may include:

  • cloud infrastructure providers
  • artificial intelligence processing services
  • analytics and monitoring providers
  • payment processing providers
  • security and hosting providers

These service providers process data only on our behalf and according to our instructions.

Data is processed only for generating responses and is not used by these providers to train their models.

For this purpose:

  • limited metadata and processing logs may be transmitted to AI services
  • no full drawings are transmitted
  • no personally identifiable engineering data is intentionally processed

Where processing involves transfers outside the European Economic Area, appropriate safeguards such as Standard Contractual Clauses are implemented.

  1. Analytics and Monitoring

We may use trusted service providers monitoring and analytics tools.

These tools help us:

  • analyze software usage
  • detect technical errors
  • improve performance
  • maintain system security.

Custom telemetry systems may also be used for internal analytics.

  1. Payments

Payments are processed by:

Stripe Inc.

Stripe may collect:

  • payment card information
  • billing address
  • transaction details.

Stripe acts as an independent data controller for payment processing.

  1. Marketing and Communication

We may contact users for:

  • product updates
  • feature announcements
  • service notifications
  • feedback requests
  • marketing communications

Marketing emails will only be sent if explicit consent has been provided.

Users may unsubscribe at any time.

  1. Cookies and Website Tracking

Our website may use:

  • essential cookies
  • analytics cookies
  • marketing cookies
  • tracking pixels

Cookies are used to:

  • ensure website functionality
  • analyze website traffic
  • improve user experience
  • support marketing activities.

Where legally required, cookies are activated only after user consent.

  1. Data Storage and Security

Data is primarily stored within our trusted cloud service providers infrastructure located in the European Union (Germany).

We implement appropriate technical and organizational measures including:

  • encryption
  • access control
  • monitoring
  • secure cloud infrastructure.
  1. Data Retention

Personal data is retained only for as long as necessary for:

  • service operation
  • security monitoring
  • legal obligations
  • product improvement
  • customer support.

Telemetry and diagnostic information may be retained for analytical purposes.

Users may request deletion of their account at any time.

  1. Aggregated and Anonymized Data

We may create anonymized and aggregated datasets derived from system usage, telemetry, and metadata.

Such datasets:

  • cannot identify individual users
  • may be used for research
  • may be used to improve AI systems
  • may be used to develop new products
  • may be used for statistical analysis.
  1. Children

NeuraCleaner AI is intended for professional engineering environments.

The service is not intended for individuals under the age of 16.

  1. Your Rights Under GDPR

Users located in the European Union have the right to:

  • access their personal data
  • request correction
  • request deletion
  • restrict processing
  • data portability
  • object to processing
  • withdraw consent.

Requests may be sent to:

info@neuraengineer.com

Users also have the right to file a complaint with a supervisory authority.

  1. Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • legal requirements
  • service improvements
  • new technologies
  • regulatory changes.

The updated version will be published on our website and within the software where applicable.

Continued use of the service constitutes acceptance of the updated policy.

  1. Governing Law

This Privacy Policy shall be governed by the laws of Germany.

Jurisdiction for legal disputes shall be Düsseldorf, Germany, where legally permissible.